Customer Service - Help
We are here to assist you in making fast, permanent change in your life and health. We have attempted to
give you all the information you need to use this program successfully. In most cases the information you need is
on-line at some webpage on our system. We will assist you in finding it if you send us an e-mai or browse this page.
Can't Log in? See our "Log In Help Page": http://e-onlinepublishing.com/help/login.html
Technical Problems...
If you are having problems hearing the audio, please follow the REAL AUDIO trouble shooting guide. Our experience with hundreds
of customers tell us this... the problem is on YOUR COMPUTER. So, please save yourself the embarrasement of blaming us when
you simply might need to get the most current verison of REAL AUDIO Player or some other simple self-serve solution.
Go here for the REAL AUDIO trouble shooting guide
Go here for the QUICKTIME and PDF help page.
Scroll down to the bottom portion of this web page.
Affiliate Questions:
Visit the Affiliate Resources page here
Customer Service, Lost Passwords, and Refund Requests.
Because Mental Fitness Publishng / e-online publishing has more than just the one product you might have purchased, please be
specific in your e-mail with your question. Include the name of the product, the approx date your purchased it, your telephone
number and e-mail, and the exact URL of the webpage your are having difficulty with.
If for any reason you are requesting a refund, a partial credit, or have any other question relating to your credit card statement or
money, just send us an email. We process all credits and refunds within 48 hours. Please DO NOT call your credit card company
and stop payment. If you do, we get charged twice AND it cost us our credit rating. Although very few people request refunds,
it is part of our written guarantee and it is part of doing businesss. Please send us an e-mail, first. We will handle it.
Please don't hesitate to e-mail with any questions. You are welcome to call, but e-mail will be faster so we can research the problem
or direct the question to the proper person. It is very unlikely the person answering the phone will be same person that can answer
your technical question.
All emails should be sent to support@e-onlinepublishing.com (make sure you put the dash "-" after the e.)
support@e-onlinepublishing.com
309-266-5373 - Maryann (non-technical support)
REAL AUDIO TROUBLE SHOOTING GUIDE
If you cannot hear the recordings, download the latest edition of REAL PLAYER.If you recieve an error, please download the LATEST
edition of Real Player 7.0 or higher. This is a free download. Most user errors have been solved by downloading the most recent edition.
If you downloaded a version recently, download it again... they update it as often as monthly.
http://www.real.com/
You must look around the site for the FREE VERSION.
(Real Jukebox or Real Player Free versions are available.) The hotlinks located in the table of contents are links to the RAM file. When clicked, this simple RAM file automatically opens up your Real Audio
program re-directs your Real Audio Program to go to the Real Audio / .RM file. One way you can test to see where the problem is to type in the exact location of the .rm file into your Real Audio Player. This technique bypasses the RAM file and starts playing immediately if the .rm file is available. The address of the RM file is contained inside the RAM file if you open it using a text application such as Microsoft Word.
Then, if still feel the technical problem is on our end... please email: support@e-onlinepublishing.com
We have no telephone support for this product at this time. Please use e-mail.
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